Returns & Exchanges

At Alfaparf Milano, we want you to be completely satisfied with your professional hair care purchase. If you are not entirely happy with your order, we offer a 30-day return policy for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online portal with your order number and email address to start the return process.

• 2.
  Prepare Your Package

  Carefully pack the items in their original boxes, ensuring they are securely sealed to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned products, we will process your refund to the original payment method within 5-7 business days.