Frequently Asked Questions
Everything you need to know about professional hair care and your order.
Are Alfaparf Milano products authentic?
Yes, we are an authorized retailer. All products are 100% authentic, sourced directly from Alfaparf Milano in Italy to ensure professional salon quality.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on hair care products that have been opened.
Are Alfaparf Milano products sulfate-free?
Many of our popular lines, such as Semi di Lino, are formulated without sulfates, parabens, or paraffin to ensure the health of your hair and the longevity of your color.
Do you ship internationally?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.